سياسة الاستبدال والاسترجاع

The replacement / return request will be received through the website shown at the bottom of the page, and your request will be reviewed within (2-3) working days. You will receive updates on the request via the replacement website and email. Please ensure the email address is written correctly to guarantee message delivery. The customer can request a replacement / return if there is a manufacturing defect within 7 days from the date of receiving the product. Replacement / return conditions: 1- A tear in the abaya, clarified by attaching a picture 2- Difference in sizes shown on the Instagram page, by measuring the piece in inches and attaching a picture showing the issue 3- Presence of stains on the product, clarified by attaching a picture *Cases where the request is not accepted:* - Expiration of the specified return/replacement period. - Customer did not like the type of fabric (the store is not responsible for prior knowledge of the fabrics mentioned in the product details). - Excess threads are not considered a manufacturing defect (the customer can remove them with scissors, not by pulling the thread). - Modification of the abaya by the customer. - If a defect appears in the abaya due to the customer's misuse or if the abaya was washed contrary to the washing instructions attached to the abaya and shown on the Instagram page. - If it is discovered that the abaya was modified by the customer, the store has the right to cancel the replacement request and return the same piece to the customer. *Size exchange:* In case the customer requests a size that is not suitable, they can exchange within only 7 days from the date of receiving the product, and additional delivery/shipping fees will apply. - Inside Jeddah, 24 SAR paid to the courier upon receipt of the product. - Outside Jeddah, 51.57 SAR paid upon approval of the replacement request, and the customer will be notified. *Note:* The replacement request for size may be rejected due to the unavailability of the desired size, knowing that only one replacement is allowed. The product must be in its original condition, unused, with all attached tags intact and undamaged, and in its original packaging. Exceptions are for gifts included with the order, which do not need to be returned. Your request will be served and the product replaced / returned within 14 working days. You can contact customer service at 0505662595 or via email at [email protected].